faq
Why doesn't my name appear on the card?
Changing the first and last name on the card is not possible, since the cards are corporate. This will be decided a little later.
Can I order a physical card?
The physical card will be available in 2025.
How can I set a PIN code on the card?
The PIN code setup feature is not yet implemented.
Is the card valid for only one year?
The card is provided for a period of 2 years.
To which country is the card linked?
The card is issued in Hong Kong.
An error occurs when issuing a card.
Retry, and if the error persists, contact support.
Why does Apple Pay show a different email and phone number when linking my card?
The cards are corporate, the information on them is provided by the company.
Why can't I link my card to Apple Pay? The confirmation code takes too long to arrive.
There might be a delay in sending the code. Try again later or contact support.
Why can't I make a payment to GPT-4?
The card is Hong Kong-issued, but OpenAI requires U.S.-based details.
The app doesn't open.
We are a foreign company, and our services are blocked in Russia. Use a VPN for access. Your funds are secure, and the cards can be used.
Can't top up card / Refund upon replenishment.
Try again, if it doesn’t work, contact support. or Please check if there is a negative balance on your card, and if there is, contact support.
Can the card be topped up in euros or another currency?
Currently, only USDT top-ups are supported.
Does PayPal support topping up? How do I use it?
Replenishment is possible by transfer via PayPal.
Can USDT be withdrawn to external wallets?
Yes, USDT can be transferred to compatible wallets or exchanges.
Will card-to-wallet transfers be available?
Yes, but this feature is currently unavailable.
Can I withdraw money from the card?
Direct withdrawals are not available as the card is intended for crypto operations.
Is it impossible to withdraw or transfer funds?
Withdrawals will be available in the future; updates will be provided.
How can I top up my card/account?
Top-ups are possible only via USDT.
When will it be possible to top up the card in rubles and make purchases in Russia?
Replenishment in rubles is in the testing stage and will be available in the very near future.
I can't link my card to Apple Pay.
Follow the instructions and use an email for authorization. If it doesn't work, contact support.
When will Google Pay support be available?
A card linked to Google Pay is under development and testing.
Does the card not work in stores in Russia?
The card does not support offline purchases in the Russian Federation, but may work in some online stores.
Can I pay for goods abroad if I selected a sanctioned country?
Yes, the card can be used worldwide.
Which international services support online payments?
The card works with any international services.
Can offline purchases be made via QR codes?
At the moment you can pay for all purchases via Apple Pay, payment by QR code will be implemented a little later
When will Google Pay and physical cards be available?
Google Pay and physical cards are expected in 2025.
When will it be possible to top up with a Russian ruble Visa/MasterCard card?
In the process of implementation, the functionality will be launched in early 2025.
I have a referral issue. I don't see the person who used my link.
This requires further investigation. Please provide details and contact support.
I don't see a partner who topped up their card.
Contact support for assistance.
I invited 10 people using my referral link. Why haven't I received the rewards?
Contact support to check the rewards.
Where can I find the current fees?
Fees are listed in the product guide.
The exchange fee for crypto is 1%, but here it's 2.5%. Why?
2.5% is the service commission for replenishing the card. There are no other commissions.
Are operations tracked by the U.S.?
Our cards are not tied to U.S. jurisdiction and operate on blockchain.
I made a payment via the bot, but it was canceled and the funds were not transferred.
Contact support to investigate the transaction.
I sent 35 USDT to the card to pay for a tariff, but it didn't arrive. What should I do?
Check the transfer status. It might be delayed. Contact support for assistance.
Is it possible to issue a card in euros?
Not yet, only cards in US dollars are available.
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